Refund policy
WARRANTIES
> Hair care products, nail polishes, nail treatments and hair extensions
For hygiene and quality assurance purposes, all purchases of hair care products, nail polishes, nail treatments and hair extensions are FINAL.
> Electrical appliances
All sales of electrical appliances are FINAL. We do not accept returns, exchanges, or refunds on electrical appliances.
Electrical appliances are covered by the manufacturer’s warranty. If your appliance is defective or develops a fault, please contact the manufacturer directly to make a warranty claim — warranty assessment, repair and replacement are handled by the manufacturer, not by SALT BEAUTY+CO. Please keep your original packaging and proof of purchase, as the manufacturer may require them.
This does not affect items that arrive damaged in transit, or incorrect or missing items — see the sections below.
RETURNS
Products damaged during delivery
If your shipment was damaged in transit, you must ABSOLUTELY keep the original shipping box and follow these instructions in order for your request to be authorized:
REPLACEMENT REQUEST
Contact to us at saltbeautystore@gmail.com within 5 business days of receiving your order and include the following information and documents:
> your full name
> the date of your purchase
> your order number
> the name of the damaged product(s)
> the nature of the damage
> a picture of the damaged product(s) with the original packaging
REPLACEMENT AUTHORIZATION
We will contact you by email within 5 business days following your replacement request to confirm its validity. Once your request has been authorized, we’ll send you a second package right away with a return shipping label so you can send us back the damaged product(s) at no charge.
RETURN OF DAMAGED PRODUCTS
You MUST return damaged products within 10 days of receiving your second package.
SALT BEAUTY+CO reserves the right to refuse returns sent or communicated after the return deadline, or products that are not in the same condition as the one in which they were received. If applicable, the total amount of the products will be charged, in addition to a flat rate $10 shipping fee.
> Wrong or incomplete order
If you receive a product that was not part of your final order or if a product is missing, please follow these steps:
ORDER ADJUSTMENT REQUEST
Contact to us at saltbeautystore@gmail.com within 5 business days of receiving your order and include the following information and documents:
> your full name
> the date of your purchase
> your order number
> the name of the incorrect product(s) received or of the missing products
> a picture of the incorrect product(s) received, if applicable
ORDER ADJUSTMENT AUTHORIZATION
We will contact you by email within 5 business days following your adjustment request to confirm its validity. Once your request has been authorized, we’ll send you a second package right away with the missing products. When applicable, we will also include a return shipping label so you can send us back the incorrect product(s) you received, at no charge.
RETURN OF INCORRECT PRODUCTS
You MUST return incorrect products within 10 days of receiving your second package.
SALT BEAUTY+CO reserves the right to refuse returns sent or communicated after the return deadline, or products that are not in the same condition as the one in which they were received. If applicable, the total amount of the products will be charged, in addition to a flat rate $10 shipping fee.